Minibikepro.com - Bike Parts and Accessories

The best way to contact us is by email. For general enquiries please email us on service@minibikepro.com.

If you are enquiring about an existing order please click here.

For new order enquiries please email sales@minibikepro.com.

Trade enquiries should be emailed to dealers@minibikepro.com.

Supplier enquiries should be emailed to suppliers@minibilkepro.com.

Press or media enquiries please email press@minibikepro.com.

We aim to answer emails by the end of our next working day. Sometimes it may be easier if we respond by phone, so please include daytime and evening numbers.

If you can't email us, you can send us a fax at any time on +44(0)1494 670318.

If you can't email or fax us, our phone number is +44(0)1494 677908.

We reserve certain times of the day to process orders and use weekends for racing, practice events, product testing, engineering work, track design and track building. If you call us at these times you will generally have to leave a message and we will call you back by the end of our next working day. It is, however, our intention for a real person to answer live, incoming calls between 11.30am and 14.30pm on Monday to Friday.

If you need to send us anything by post, please send it to Minibikepro.com at PO Box 908, Beaconsfield, Buckinghamshire, HP9 2ZW, United Kingdom.

If you are sending us something by courier please contact us first for the most appropriate delivery address.

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How can I get the best out of your site?

Start with our Homepage. From here you can browse our entire product range by selecting the bike and product product categories you are interested in or you can use the search box by entering the type of product you are interested in and, if you know it, the brand name.

Registering with us will make your subsequent visits to our site quicker and easier. If you agree we will also be able to e-mail you details of our new products, special offers and a variety of minibike news from the UK and abroad.

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I've been thinking about getting into the minibike scene, how do I get started?

Like most things in life it's better to walk before you can run - so click on the SETUP button and take it from there.

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How can I get technical support and advice on prospective purchases?

Visit our SETUP page first, as you may find what you're looking for there. If you don't please email us.

Please also see the contact details for other ways to get in touch with the MBP team.

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Do all your prices include VAT?

Yes, all our website prices include VAT at the current rate of 17.5%.

If you request delivery outside the UK but within the EC Single Market and can provide your valid VAT registration number our supply prices will be free of the UK VAT.

If you request delivery outside the EC Single Market, our supply prices will also be free of UK VAT but you will be responsible for all import duties and taxes which may be applied to imports to your country.

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Do all your prices include delivery?

Yes, all our website prices include delivery to an address in the UK mainland, Northern Ireland, Isle of Wight, Isle of Man and the Scottish Islands.

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How long does delivery usually take?

If everything you have ordered is in stock we aim to deliver your order as one shipment within five working days of you placing it if it is being delivered to an address in the UK mainland, Northern Ireland, Isle of Wight, Isle of Man and the Scottish Islands. Please note all deliveries need to be signed for and we do not accept orders which originate from or are for delivery to a post office box number.

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Can I use your online shopping basket for my order?

Anyone in the world with an internet connection and a valid payment card can buy online provided their order is being delivered to an address in the UK mainland, Northern Ireland, Isle of Wight, Isle of Man and the Scottish Islands.

If you want your delivery made outside these areas, you can still buy from us. Please see "What do I do if I want my order delivered outside your free UK delivery area?"

If you don't have a valid payment card, you can still buy from us. Please see "What do I do if I don't have a valid payment card?"

We do not accept orders which originate from or are for delivery to a post office box number.

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How can I pay for my online order?

You can pay using most major debit and credit cards, including Mastercard, Visa, Maestro, Solo, JCB, Delta, Switch and VPC.

If your payment card is in another currency your payment will be converted from sterling into your currency by your card company when they process the transaction.

Our website currency converter can give you an approximate currency value, but please remember that exchange rates are continually moving and it will be the rate at the time your payment is processed by your card company which will apply.

If you don't have a valid payment card, you can still buy from us. Please see "What do I do if I don't have a valid payment card?"

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Can I have my internet order delivered to an address other than my card billing address?

Yes provided that it is in the UK mainland, Northern Ireland, Isle of Wight, Isle of Man or the Scottish Islands you can ask for your order to be delivered anywhere you wish. As all our shipments need to be signed for we often ship to places of work, neighbours, relatives and friends, to avoid unnecessary delays in delivery.

When you place your order online you will be asked for your card billing address and if different the address to which you want your order delivered. Please note that we do not accept orders which originate from or are for delivery to a post office box number.

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How do I know you have received my online order?

Once your online payment has been processed you will see an order acknowledgement screen showing your order number. Please print this off for future reference.

You will also receive an e-mail confirmation that your order has been received.

Your attention is drawn to the conditions set out in the answers to the following questions, which apply to all orders.

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Can I change or cancel my online order after I have placed it?

Yes you can. If you amend or cancel your online order before we have dispatched it we will refund any amount due to your payment card on the next working day.

If you want to amend or cancel your order after we have dispatched it, the Distance Selling Regulations entitle you to cancel all or part of your order by emailing us via orders@minibikepro.com quoting your order number up to seven working days after your order has been delivered without giving us a reason.

If you wish to exercise this right, the items concerned must be returned to us promptly unused and undamaged. You are responsible for return shipping costs and for ensuring that any items returned are received by us unused and undamaged. Once we have received your returned items and are satisfied they are unused and undamaged we will process a refund to your card.

We want you to be happy with what you buy from us, so if you want to return or exchange items after this period please contact us. Provided you bear the cost of return shipping and any items returned are received by us unused and undamaged we are usually willing, subject to a handling charge, to exchange or give a refund on items which are still in our current product range. You should contact us before returning any item for exchange or refund as we do not give refunds on or exchange items if we have not first agreed their return.

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What if I don't want to place my order online?

You can email new order enquiries to us using sales@minibikepro.com.

If you can't email us, you can send us a fax at any time on +44(0)1494 670318. Please remember to submit all the details including your preferred method of payment - do not include credit card details at this stage.

If you can't email or fax us our telephone number is +44(0)1494 677908. We do try to answer phone calls between 11.30am and 2.30pm from Monday to Friday. However please note that we use weekday afternoons to send out orders and reserve weekends for racing, practice events, product testing, engineering work, track design and track building. If you call us during these times you will generally have to leave us a message and we will try to call you back by the end of our next working day. Finally if you can't use any of these methods you can post your order to us at: Minibikepro.com, PO Box 908, Beaconsfield, Buckinghamshire, HP9 2ZW, United Kingdom.

Please note that payment by card using our online shopping basket keeps our costs down and enables us to offer our customers better prices. If you choose to place your order offline it will be subject to a processing charge of £11.75 to cover our additional administration costs.

This processing charge does not apply to orders for delivery outside our free UK delivery area as individual delivery charges apply.

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What happens if you are out of stock of any of the items I have ordered?

We try to keep enough stock to prevent this happening, but sometimes we underestimate the demand for our products. If any part of your order is out of stock, we will usually dispatch the items we have in stock without delay.

Exceptionally we may delay dispatch for up to five working days to enable all items to be delivered as one consignment. When we do this we will try to notify you of the expected delivery date using the contact details submitted on your order.

If we cannot send out any part of your order within five working days we will contact you to let you know and will not delay delivery of the items which are in stock.

We will try to give you a date when any out of stock items are expected to be available. You can choose to wait until stock becomes available, to change your order for an alternative product if one is available or to cancel these items from your order.

If you wish to cancel these items from your order we will process a refund to your card the next working day. If you take substitute items we will process any net refund or additional charge the next working day.

Once we have replacement stock we will usually try to check that you still require the item before we dispatch it. After we send out your order the order cancellation procedures set out above apply.

If we are unable to source replacement stock we will notify you of this and will process any refund due to your card on the next working day.

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What if I can't find what I want online?

Although we update the site frequently, please email us if you cannot find the item you require. We continue to scour the world for a comprehensive range of parts, which provide our customers with best value and quality.

You may want to visit our site regularly for news of new products, minibike events and additions to our gallery alternatively, you may choose to register to have us keep you up to date.

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If I buy online what will appear on my payment card statement?

All the prices on our site are in pounds sterling (GBP) and your payment will be shown as having been made to Minibikepro.

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What do I do if I want my order delivered outside your free UK delivery area?

If you want items delivered outside the UK you should email your order to us giving your full name, full home address including street name and number, post code, country and your contact telephone numbers with the product part numbers and descriptions of the items you wish to order. Remember to specify the quantity of each product you wish to order together with your size and colour choices if these are relevant. If you wish your order to be delivered to a different address you also need to include the full delivery address and delivery contact and telephone details.

Please note that we do not accept orders which originate from or are for delivery to a post office box number.

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What do I do if I don't have a valid payment card?

If you can't make an online card payment we will accept sterling cheques drawn on a UK bank, bank transfers and international money orders. We will only dispatch your order after we have confirmed that your payment has been cleared by our bank.

If you wish to pay using one of the above methods simply email your order to us giving your full name, full home address including street name and number, post code, country if outside the UK and your contact telephone numbers with the product part numbers and descriptions of the items you wish to order. Remember to specify the quantity of each product you wish to order together with your size and colour choices if these are relevant. Please also specify your proposed method of payment and if you wish your order to be delivered to a different address you will also need to include the full delivery address and delivery contact and telephone details.

Upon receipt of your email we will contact you to advise what delivery charges and payment options apply and the approximate delivery date. If you are happy to proceed we will ask you to confirm your order by email and to arrange for payment to made by the agreed method. Once we have confirmed that your payment has been cleared by our bank we will dispatch your order.

Please note we do not accept orders which originate from or are for delivery to a post office box number.

Please note that payment by card using our online shopping basket keeps our costs down and enables us to offer our customers better prices. If you choose to pay by one of these alternative methods your order will be subject to a processing charge of £11.75 to cover our additional administration costs.

This processing charge does not apply to orders for delivery outside this area as individual delivery charges apply.

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What other conditions apply to my order?

All orders are accepted subject to stock availability. Please see our Out of Stock Policy above.

We reserve the right to decline any order placed with us whether placed online or otherwise. We would only expect to do so in exceptional circumstances. If we decline an order we shall not be bound to give a reason for our refusal.

The order acknowledgement screen and email confirmation do not constitute contractual acceptance of the offer made in your order nor do they constitute a waiver of our right to decline your order.

If we decline your online order we will notify you by email and will refund any payment made to your card on the first working day following the day on which we send you that email.

If your order has been placed offline we will notify you that we have declined your order and will not proceed to process any details you have provided.

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What happens if anything I buy is damaged in transit or proves defective?

If any item delivered to you is damaged in transit please contact us as soon as possible so that we can arrange for a replacement to be sent to you. We will usually try to send this out to you on our next working day, but if there is likely to be any delay we will try to let you know.

For damaged items we will need details of the purchase date and the nature of the damage, so that we can claim against our carriers. In most cases of damage we will ask you to return the item so we can deal with that claim. We will give you details of how the item may be shipped back to us at our expense.

If any item we supply to you is defective we will replace it free of charge or refund its original cost, provided any defect is neither the result of normal wear and tear nor a result of you misusing it. If you have an item which you consider defective please contact us to discuss its replacement or a refund. We will need details of the purchase date and the nature of the defect. We reserve the right to ask you to return the item at your expense for technical evaluation before we replace it or give a refund. If our technical evaluation confirms that the defect is not a result of fair wear and tear or misuse by you we will refund the return shipping costs.

Where we are able to agree a refund or replacement in advance we may still ask you to return the item for technical evaluation. If we do we will give you details of how the item may be shipped back to us at our expense.

Refunds for defective items will include any related delivery costs if it was delivered outside our free UK delivery area. If you used a payment card for your purchase your refund will be made to this card, otherwise it will be made by bank transfer. We will bear all the bank charges on any refund paid by bank transfer.

If exceptionally we must pay your refund by cheque, we will add an amount to cover charges deducted by your bank for collection.

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If I buy online are my personal details secure?

All details you give us are secure.

Our data collection and retention procedures are conducted strictly in accordance with UK data protection legislation. We don't disclose any information you provide to us to any other party except when we are legally required to do so and use it only to contact you about your online order unless you have given specific permission otherwise.

Our online shopping basket uses industry standard Socket Layer (SSL) technology to encrypt your personal information, including debit and credit card numbers, names, addresses and telephone numbers.

Payment details submitted online are used to process that payment only and are not stored.

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Can I use any of the images or other content from your site?

You can only do this if you have our prior permission.

We will normally only allow you to do so provided you do not use them for any commercial purpose and you acknowledge that all copyrights, trademarks and any other intellectual property rights relating to or vested in any image or other content remains ours or our licensors at all times.

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What should I do if I have a problem or complaint?

We want you to be happy with the products you buy from us. If you have a problem or feel dissatisfied with any part of our service please email us via service@minibikepro.com as soon as possible so that we have the best chance to do something about it. If you can't email us, we still want to hear from you so please refer to the contact details for other ways to get in touch with the MBP team.

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